Privacy Policy

At 24/25 CLEANERS, we are deeply committed to safeguarding the privacy and security of our clients. This Privacy Policy outlines the types of personal information we collect, how it is used, shared, and stored, and the steps we take to ensure your data is handled in compliance with all applicable privacy regulations. By using our services, you agree to the collection and use of information in accordance with this policy.

1. Information Collection

We collect personal information that is necessary to provide our cleaning services and to ensure the best customer experience. This may include, but is not limited to:

Contact Information: Name, home address, email address, and phone numbers.
Service Preferences: Cleaning preferences, special instructions, and details related to your scheduled services.
Payment Information: Billing details such as credit or debit card numbers. Please note, all payment data is processed and stored securely by our third-party payment processors (Square, Stripe, HouseCallPro), and 24/25 CLEANERS does not have access to sensitive payment data such as card numbers, expiration dates, or CVV codes.
We may also collect other types of information if necessary to facilitate our services, including information about your property (e.g., access codes, key locations) for the purpose of service delivery.

2. Use of Information

The information we collect is used exclusively for the following purposes:

To deliver and fulfill the cleaning services you have requested.
To communicate with you regarding scheduling, appointment confirmations, and other service-related inquiries.
To improve the quality of our services by tailoring them to your preferences.
To process payments for services rendered and manage your account.
24/25 CLEANERS may also use your contact information for administrative purposes, including responding to inquiries, resolving disputes, and ensuring compliance with our Terms and Conditions.

3. Mobile Phone Number

Your mobile phone number is used solely for communication related to the cleaning services you request (e.g., booking confirmations, updates, or inquiries). 24/25 CLEANERS will not share, rent, or sell your mobile number to third parties for marketing or promotional purposes, unless required by law or to protect our legal rights.

4. Information Sharing

24/25 CLEANERS does not sell, rent, or share your personal information with any third parties, except under the following circumstances:

Service Provision: We may share your address, service preferences, and other necessary details with our cleaning staff to ensure the proper completion of the job.
Legal Obligations: We may disclose your personal information if required to do so by law, or in response to valid requests by public authorities (e.g., a court or government agency).
Third-Party Service Providers: Certain third-party service providers (e.g., payment processors) have access to your personal information to perform specific tasks on our behalf. However, they are obligated to maintain your privacy and protect your information in compliance with applicable laws.
We may also share anonymized data for analytical purposes or to improve the quality of our services, but this data will not personally identify you.

5. Security Measures

We take the protection of your personal information seriously. 24/25 CLEANERS employs a variety of security measures to safeguard your data, including but not limited to:

Secure data encryption when transmitting sensitive information such as payment details.
Internal privacy and confidentiality protocols that all staff members must adhere to.
Regular audits and updates to our systems to ensure compliance with current security standards.
Despite these measures, please be aware that no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security. Should any data breaches occur through the third-party software companies we utilize, 24/25 CLEANERS assumes no liability for such breaches. We recommend that you review the privacy policies of these third-party service providers directly.

6. Legal Compliance

24/25 CLEANERS complies with all relevant privacy and data protection laws, including but not limited to the California Consumer Privacy Act (CCPA), the General Data Protection Regulation (GDPR) for our customers in applicable regions, and other federal, state, and local regulations in the areas where we operate.

7. Customer Rights and Access to Information

As a customer, you have the right to access, update, or request the deletion of your personal information at any time. You can also request details about the specific data we hold about you. To exercise any of these rights, please contact us using the details provided below.

Please note that certain information may be retained for legitimate business purposes (e.g., records of services provided or payment transactions) or as required by law.

8. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. If you request the deletion of your information, we will delete it promptly unless retention is necessary for compliance with legal obligations or the exercise of legal rights.

9. Changes to This Policy

We reserve the right to modify this Privacy Policy at any time. Any changes will take effect immediately upon posting on our website or other communication channels. We encourage you to review this policy regularly to stay informed about how we are protecting your information.

By continuing to use our services after any changes are posted, you agree to the modified terms of this Privacy Policy.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, you can contact us at:

By using our cleaning services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.

About Us

Contact us:

Bellevue, WA

Los Angeles, CA

Orange County, CA